Organizational Management

A Basic Guide to Program Evaluation

CLASSIC ARTICLE - More and more grantmakers are demanding program evaluations as a condition of funding. Management consultant Carter McNamara lays out a framework for conducting these evaluations, and he charts the various methods available for gathering valuable data.

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The Necessary Art of Making Amends

CLASSIC ARTICLE - Every fundraising professional knows how to write a thank-you note, but even seasoned veterans botch letters of apology. Susan Sarver describes what works-and what doesn't-when it comes to saying you're sorry.

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Selecting Fundraising Software

CLASSIC ARTICLE - Fundraising software performs a multitude of functions. And there are dozens of software packages to choose from. How do you pick the right one for your organization? Technology consultant Corinne Waldenmayer offers a user's guide to software selection.

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