The Necessary Art of Making Amends

CLASSIC ARTICLE - Every fundraising professional knows how to write a thank-you note, but even seasoned veterans botch letters of apology. Susan Sarver describes what works-and what doesn't-when it comes to saying you're sorry.


The Future of Relationship Fundraising

CLASSIC ARTICLE - Few concepts have captured the imagination of development officers more completely than "relationship fundraising." But Ken Burnett, who wrote the book on the subject, calls it "just a currently fashionable piece of jargon." In this wide-ranging forum, drawn fro


Selecting Fundraising Software

CLASSIC ARTICLE - Fundraising software performs a multitude of functions. And there are dozens of software packages to choose from. How do you pick the right one for your organization? Technology consultant Corinne Waldenmayer offers a user's guide to software selection.